Shipping Policy

Thank you for visiting and shopping at The Dust Bros. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.



Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.



Shipment method

Estimated delivery time

Royal Mail Standard

3-5 business days

Royal Mail 48

2 business days

Royal Mail 24

1-2 business days



Delivery delays can occasionally occur.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped. The tracked packages shipment number will be active within 24 hours.


Customs, Duties and Taxes


The Dust Bros is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


The Dust Bros is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UK.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.